Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Soumettez une demande au Service Installation à l'aide des options proposées.
Maintenance
Formulaire #01-2025: Remonter un problème de maintenance
Consignez un problème de maintenance qui nécessite votre attention.
Les champs obligatoires sont marqués d'un astérisque*
{"xsrfToken":"3b446d538dfcdc7bb4543bdd5509720bb557aa5b_lout","branding":{"id":"11","key":"si","name":"Service Installation","portalBaseUrl":"/servicedesk/customer/portal/11","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/11/14","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#484d54","headerLinkHoverBGColor":"#484d54","headerBadgeColor":"#484d54"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d362845d-7386-416e-86e0-de71ee7a00be/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNjdhODg5Mi01Njc1LTQ1NWItYWQ2OC04NzFjOGE5ZTQ0ZGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQzNjI4NDVkLTczODYtNDE2ZS04NmUwLWRlNzFlZTdhMDBiZSI6WyJyZWFkIl19LCJleHAiOjE3NjUzNjQ1NDAsIm5iZiI6MTc2NTM2Mzk0MH0.OXa3Jb4NjEkgv67jUc_RQaiA5ahIlpl0zke0UBdk0aY&client=b67a8892-5675-455b-ad68-871c8a9e44db&mode=fit","logoId":"d362845d-7386-416e-86e0-de71ee7a00be","isLogoAvailable":true,"helpCenterTitle":"Bienvenue sur le portail support de l'UOF","sharedPortalName":"Centre de support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"anglais (États-Unis)"},"fr-FR":{"helpCenterTitle":"Bienvenue sur le portail support de l'UOF","sharedPortalName":"Centre de support","localeDisplayName":"français (France)"},"en-GB":{"localeDisplayName":"anglais (Royaume-Uni)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"fr-FR","portalThemeColor":"#232323","helpCenterTitleColor":"#80ca80","bannerMediaApiUrl":"https://api.media.atlassian.com/file/235e1c34-875c-4975-8fd0-d5dc2636455c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNjdhODg5Mi01Njc1LTQ1NWItYWQ2OC04NzFjOGE5ZTQ0ZGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIzNWUxYzM0LTg3NWMtNDk3NS04ZmQwLWQ1ZGMyNjM2NDU1YyI6WyJyZWFkIl19LCJleHAiOjE3NjUzNjQ1NDAsIm5iZiI6MTc2NTM2Mzk0MH0._kC6_hbnBOojCmrbtnk70o7dqwR7wuoVYhGrt_pxVwk&client=b67a8892-5675-455b-ad68-871c8a9e44db&height=300&mode=fit","bannerMediaApiFileId":"235e1c34-875c-4975-8fd0-d5dc2636455c","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"11","key":"si","projectId":10013,"serviceDeskId":11,"name":"Service Installation","description":"<p>Soumettez une demande au Service Installation à l'aide des options proposées.</p>","portalBaseUrl":"/servicedesk/customer/portal/11","reqTypes":[{"id":"330","name":"Formulaire #01-2025: Demande de carte d’accès et de clefs","descriptionHtml":"<p>Veuillez remplir le formulaire ci-dessous afin d'obtenir une carte d'accès au bâiment</p>","callToAction":"Formulaire #01-2025: Demande de carte d’accès et de clefs","introHtml":"","icon":10741,"iconUrl":"https://portail.assistance.uontario.ca/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10741","groups":[106],"key":""},{"id":"65","name":"Formulaire #01-2025: Remonter un problème de maintenance","descriptionHtml":"","callToAction":"Formulaire #01-2025: Remonter un problème de maintenance","introHtml":"<p>Consignez un problème de maintenance qui nécessite votre attention.</p>","icon":10520,"iconUrl":"https://portail.assistance.uontario.ca/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[104],"key":""},{"id":"594","name":"Formulaire #02-2025: Demande de casier Université de l’Ontario Français","descriptionHtml":"","callToAction":"Formulaire #02-2025: Demande de casier Université de l’Ontario Français","introHtml":"","icon":10740,"iconUrl":"https://portail.assistance.uontario.ca/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10740","groups":[71],"key":""},{"id":"462","name":"Formulaire #06-2025: Emprunt Ustensiles UOF","descriptionHtml":"<p>Veuillez remplir ce formulaire pour emprûnter les ustensiles de l'UOF</p>","callToAction":"Formulaire #06-2025: Emprunt Ustensiles UOF","introHtml":"<p>Formulaire à remplir pour l'emprunt des ustensiles de l'UOF</p>","icon":10742,"iconUrl":"https://portail.assistance.uontario.ca/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10742","groups":[105],"key":""},{"id":"463","name":"Formulaire #07-2025: Retour couverts et ustensiles (Cuisine commerciale)","descriptionHtml":"<p>Veuillez remplir le formulaire pour le retour des couverts et ustensiles de l'UOF<br> Le retour des couvers doit être fait dans la cuisine commerciale</p>","callToAction":"Formulaire #07-2025: Retour couverts et ustensiles (Cuisine commerciale)","introHtml":"<p>Retour couverts et ustensiles (Cuisine commerciale)</p>","icon":10742,"iconUrl":"https://portail.assistance.uontario.ca/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10742","groups":[105],"key":""},{"id":"628","name":"Formulaire #08: Réservation des salles en libre service et organisation d'évènements.","descriptionHtml":"","callToAction":"Formulaire #08: Réservation des salles en libre service et organisation d'évènements.","introHtml":"","icon":10773,"iconUrl":"https://portail.assistance.uontario.ca/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10773","groups":[138],"key":""},{"id":"68","name":"Questions générales relatives aux installations","descriptionHtml":"","callToAction":"Questions générales relatives aux installations","introHtml":"<p>Envoyez-nous une question ou faites une demande générale.</p>","icon":10549,"iconUrl":"https://portail.assistance.uontario.ca/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[16],"key":""},{"id":"69","name":"Demande envoyée par e-mail","descriptionHtml":"","callToAction":"Demande envoyée par e-mail","introHtml":"<p>Demande reçue de la part de votre canal dassistance de messagerie.</p>","icon":10527,"iconUrl":"https://portail.assistance.uontario.ca/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"66","name":"Demander un déménagement","descriptionHtml":"","callToAction":"Demander un déménagement","introHtml":"<p>Besoin d'aide avec votre prochain changement de bureau ? Consignez votre demande ici.</p>","icon":10538,"iconUrl":"https://portail.assistance.uontario.ca/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[],"key":""},{"id":"96","name":"Formulaire #04-2025: Demande / Problème","descriptionHtml":"","callToAction":"Formulaire #04-2025: Demande / Problème","introHtml":"","icon":10545,"iconUrl":"https://portail.assistance.uontario.ca/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"495","name":"Request Equipment Training","descriptionHtml":"","callToAction":"Request Equipment Training","introHtml":"<p>Request training or guidance on how to use specific equipment.</p>","icon":10720,"iconUrl":"https://portail.assistance.uontario.ca/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10720","groups":[],"key":""}],"reqGroups":[{"id":16,"name":"Général"},{"id":138,"name":"Réservation de salles"},{"id":106,"name":"Accès"},{"id":71,"name":"Casiers"},{"id":105,"name":"Ustensiles"},{"id":104,"name":"Maintenance"}],"orderMapping":{"104":[65],"105":[462,463],"138":[628],"106":[330],"71":[594],"16":[68]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"feb37ec3-d9e9-39ea-b084-6a363d9c74cd","appLinkName":"","appLinkUrl":"","spaceKey":"SI","spaceName":"Service Installation","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SI","serviceDeskId":11,"kbLinkDomainURLs":["https://portail.assistance.uontario.ca","https://uontario.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":11,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SI","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"français (France)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNjdhODg5Mi01Njc1LTQ1NWItYWQ2OC04NzFjOGE5ZTQ0ZGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUzNjUxNDAsIm5iZiI6MTc2NTM2Mzk0MCwiYW5vbklkIjoiYW5vbi11c2VyIn0.VPGUht2iKPhMfepxRYH45kvHUarLZEHIR_f-32Fymdc","targetCollection":"upload-project-10013","endpointUrl":"https://api.media.atlassian.com","clientId":"b67a8892-5675-455b-ad68-871c8a9e44db","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":65,"projectId":10013,"issueType":{"id":"10063","name":"Remonter un problème de maintenance"},"form":{"name":"Formulaire #01-2025: Remonter un problème de maintenance","descriptionHtml":"","callToAction":"Formulaire #01-2025: Remonter un problème de maintenance","intro":"<p>Consignez un problème de maintenance qui nécessite votre attention.</p>","instructions":"","icon":10520,"iconUrl":"https://portail.assistance.uontario.ca/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Envoyer la confirmation par e-mail à","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Quel est le problème de maintenance qui nécessite notre attention ?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10119","fieldConfigId":"10240","label":"De quel type de problème de maintenance s'agit-il ? Par exemple, panne, défaut, et autres.","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10100","label":"Réparation mineure","selected":false,"children":[]},{"value":"10101","label":"Réparation majeure","selected":false,"children":[]},{"value":"10102","label":"Risque pour la sécurité","selected":false,"children":[]},{"value":"10103","label":"Remplacement obligatoire","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10120","fieldConfigId":"10241","label":"Où se situe le problème de maintenance ?","description":"Adresse, étage, appartement","descriptionHtml":"<p>Adresse, étage, appartement</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Quels sont les détails de ce problème de maintenance ?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Joignez une photo du problème de maintenance","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/11/create/65","requestValidateBaseUrl":"/servicedesk/customer/portal/11/validate/65","calendarParams":{"firstDay":1,"date":"2025-12-10T05:52:20-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"feb37ec3-d9e9-39ea-b084-6a363d9c74cd","appLinkName":"","appLinkUrl":"","spaceKey":"SI","spaceName":"Service Installation","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SI","serviceDeskId":11,"kbLinkDomainURLs":["https://portail.assistance.uontario.ca","https://uontario.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNjdhODg5Mi01Njc1LTQ1NWItYWQ2OC04NzFjOGE5ZTQ0ZGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUzNjUxNDAsIm5iZiI6MTc2NTM2Mzk0MCwiYW5vbklkIjoiYW5vbi11c2VyIn0.VPGUht2iKPhMfepxRYH45kvHUarLZEHIR_f-32Fymdc","targetCollection":"upload-project-10013","endpointUrl":"https://api.media.atlassian.com","clientId":"b67a8892-5675-455b-ad68-871c8a9e44db","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}